Terms and Conditions

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

Affiliate means an entity that controls, is controlled by or is under common control with a party.
Country refers to United Arab Emirates
Company (referred to as either “the Company”, “we”, “us” or “our”) refers to A&A Associate LLC and its Affiliates, associates and related parties, Level 12, Rolex Tower, Sheikh Zayed Road, Dubai, United Arab Emirates.
Device means any device that can access the service such as a computer, a cellphone or a digital tablet.
Service refers to the website.
Terms and Conditions (also referred to as “Terms”) mean these Terms and Conditions that form the entire agreement between you and the Company regarding the use of the Service.
Third-party social media service means any services or content provided by a third-party that may be displayed or made available by the Service.
Website refers to A&A Associate LLC, accessible from www.aaconsultancy.ae
You means the individual or legal entity accessing or using the Service.

These Terms and Conditions (“Terms”) govern your relationship with A&A Associate LLC and its Affiliates, associates and related parties (“Company”, “we”, or “us”), a UAE-based consultancy offering business support services. By engaging with us, you (“Client”) agree to comply with and be bound by the following terms, as applicable to any services availed.

1. Scope of Services and Engagement

1.1 General Services

A&A Associate LLC offers facilitation and consultancy services tailored to your business needs. The nature, scope, and timeline of services shall be confirmed through formal proposals, pro forma invoices, or written agreements. These services may include dealings with third-party providers or government entities where applicable.

1.2 Third-Party Payment Handling

We may process payments to government bodies, legal authorities, banks, or other third parties on your behalf as part of the service facilitation process. All such payments are made in accordance with the requirements of the service subscribed and do not imply our control over final decisions made by these third parties.

2. Our Rights and Responsibilities

2.1 Professional Conduct

We commit to providing services with reasonable care, diligence, and professionalism in accordance with prevailing industry standards and UAE laws.

2.2 Limitation of Liability

We shall not be held liable for any indirect, incidental, or consequential loss that may arise during the course of service delivery, including but not limited to loss of business, profit, revenue or reputation. Our liability is limited to the fees paid directly to us for the specific service and excludes matters outside our control, such as third-party decisions or government delays.

2.3 Information Accuracy

We ensure that Clients receive clear and up-to-date information at the time of signing, including procedural requirements and anticipated timelines. However, we do not control external regulatory changes that may impact these terms.

2.4 Third-Party Changes

Any changes in fees, policies, or timelines by third-party providers or government authorities after the agreement is signed will be communicated to the Client promptly.

2.5 Exemption from Liability for Third-Party Changes

We are not liable for any changes that are imposed by third-party providers or government authorities subsequent to the signing of the agreement with the customer. These changes might include alterations to costs, timelines, or specific service requirements that are beyond our control.

2.6 KYC Documents and Client Onboarding Process

As part of the client onboarding process, we require you to furnish us information, documents, and materials (“KYC Documents”) necessary for A&A to fulfill its AML/CFT obligations. Such KYC Documents may include, but are not limited to, proof of identity (e.g., passport, national ID), proof of address (e.g., utility bill, bank statement), corporate registration documents, beneficial ownership information, source of funds/wealth declarations, and any other information deemed necessary by A&A to conduct comprehensive due diligence.

A&A reserves the absolute right, in its sole and unfettered discretion, to reject any client application, terminate existing relationships, or refuse to proceed with any transaction, at any stage of the onboarding process or thereafter, if:

The Client fails to provide the requested KYC Documents or information.
The KYC Documents or information provided are found to be incomplete, inaccurate, false, misleading, or fraudulent.
A&A is unable to satisfactorily complete its due diligence procedures.
The Client or any related party is identified as posing an unacceptable AML/CFT risk.
A&A suspects, or has reasonable grounds to suspect, that the Client’s activities are related to money laundering, terrorist financing, or any other illegal activity.
Accepting the Client would, in A&A’s opinion, result in a breach of applicable AML/CFT laws, regulations, or its internal policies.
Any other reason that, in A&A’s reasonable judgment, warrants the rejection of the client, consistent with its risk-based approach to AML/CFT compliance.

3. Client’s Rights and Responsibilities

3.1 Compliance

Clients are expected to act in compliance with UAE laws and regulations and must not engage in any unlawful, unethical, or unauthorized activity while using our services.

3.2 Use of Services

Services provided by A&A Associate LLC are for the Client’s use only and are non-transferable unless explicitly authorized by us in writing.

3.3 Payment and Documentation

Clients are responsible for providing accurate documents and making timely payments as outlined in agreed invoices or payment schedules. Delays in submitting documentation or payments may result in service delays.

3.4 Third-Party Terms

Where third-party service providers are involved, Clients must adhere to their specific terms and policies. A&A Associate LLC shall not be responsible for any failure or refusal by a third party to deliver services.

3.5 Right to Information and Indemnification

The Client has the right to receive current and accurate information about the services that they subscribe to. The Client undertakes to indemnify us against any losses or damages that may arise due to changes in the terms, conditions, or other aspects of the services after the signing of the agreement or after executing payments towards A&A. This indemnification covers alterations that may occur due to external factors beyond our control.

4. Payment Terms

4.1 Advance Payment

All services provided by A&A Associate LLC require advance payment unless otherwise agreed in writing. This ensures the timely allocation of resources and commencement of service delivery.

4.2 Fee Structure

The fees for services shall be as outlined in the signed service agreement, proposal, or pro forma invoice. All fees are expressed in UAE Dirhams unless stated otherwise.

4.3 Invoicing & Disputes

Invoices issued must be settled within the payment terms stated. Any disputes must be raised in writing immediately. During the dispute process, all undisputed amounts remain payable.

4.4 Adjustments

Fee adjustments may occur if there are changes in the scope of work, client delays, or unforeseen government or authority-related modifications. Any such adjustments will be communicated in advance.

4.5 Third-Party Fees

The Client is responsible for all third-party charges, including government fees, attestation costs, or bank charges. A&A Associate LLC may pay these on the Client’s behalf, but they will be invoiced separately.

5. Deferred Payment Policy

5.1 Eligibility for Deferral

Deferred payments may be granted under specific conditions and at the discretion of A&A Associate LLC and as per the specific rules of the respective Freezones and/or licensing Authorities. This may include post-dated cheques or other forms of guarantee approved in writing.

5.2 Deferral Request Timeline

A deferral request may be submitted for up to fifteen (15) days from the due date without penalty. Beyond this, a deferral fee of 10% of the outstanding amount will be charged monthly.

5.3 Deferral Limitations and Penalties

Clients may defer a maximum of two (2) payments within a 12-month cycle. Repeated delays or dishonoured cheques may result in service suspension and additional charges, including a returned cheque fee of AED 300–AED 500 depending on the amount.

5.4 Submission Process

All deferral requests must be sent in writing at least Seven (7) business days before the payment due date to the accounts team at receivable@aaconsultancy.ae and accounts@aaconsultancy.ae

6. Cancellation Policy

6.1 Cancellation by A&A Associate LLC

Failure to make timely payments may result in service suspension or termination after due notice. Reconnection or reactivation may require additional fees.

6.2 Cancellation by Client

Clients must submit a written cancellation request to their account manager. Any cancellation initiated after service commencement may result in partial or full forfeiture of paid fees.

6.3 Refunds

If a service is rejected by a government authority, a partial refund may be processed as per the timelines of the authority, subject to written confirmation from the authority and administrative deduction.

Other refunds for your withdrawal of services will be issued only if the service has not been commenced or completed. If any third-party expenses or government fees have already been incurred on behalf of the client, those expenses will be deducted from the refund amount. Services that have been completed or initiated are not eligible for refunds. Government fees, third-party expenses, and any out-of-pocket expenses incurred on behalf of the client are non-refundable. The Client expressly acknowledges that the service fee (if any), once paid, is non-refundable. In case of no separate service fee defined in the proposal, We will withhold 15% of the total invoiced amount or AED 1,050 (whichever is higher) towards the service fee, which encompasses administrative costs, initial assessments, and our unwavering commitment to allocate resources for the client’s project. We retain the unequivocal right to approve/reject any refund request at our discretion. We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or other communication channels.

6.4 Withdrawal Before Submission

If the Client withdraws their application before submission to the relevant authority, a handling fee of 15% of the total amount paid will be charged.

6.5 Forfeiture

If the you fail to fulfil obligations or proceed with the agreed services within two (2) months from the date of initial or full payment, we shall forfeit the payment, which shall be non-refundable. Upon forfeiture, we shall have no obligation to provide any further services. Reinstatement will require a new agreement and fresh payment terms, subject to our discretion. This clause does not apply in cases of force majeure, provided you notify us in writing before the deadline.

7. Exit Policy

7.1 License Cancellation or Transfer

If a client wishes to obtain a NOC to deal directly with the licensing authorities or with any other service provider a fee of AED 5,000 will apply.

7.2 Termination of Service Obligations

File transfers to authorities will end all further obligations of A&A Associate LLC, and future dealings will be handled directly by the authority.

7.3 Document Return Requirement

Clients must return all original documents issued as part of the company setup. Lost or damaged documents may require a police report.

7.4 Payment of Pending Installments

Any pending installments must be fully paid before the license can be cancelled. Late cancellations beyond the license expiry will incur additional penalties.

8. Force Majeure

Neither party shall be liable for any delay or failure in performance of its obligations under this Agreement if such delay or failure results from events beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, government orders, labour strikes, or interruption of internet services (“Force Majeure Event”). Obligations shall resume as soon as practicable after the Force Majeure Event concludes.

9. General Terms

9.1 Notice & Communication

All notices must be delivered in writing to the official email or physical address provided by both parties.

9.2 Entire Agreement

These Terms constitute the entire agreement between the Client and A&A Associate LLC and supersede all prior understandings, whether written or verbal.

9.3 Assignment

Clients may not assign or transfer their rights or obligations without written consent.

10. Website Terms of Use

10.1 Acceptance of Terms

By accessing and using the website of A&A Associate LLC (“Site”), you confirm that you accept these Website Terms of Use and agree to comply with them. If you do not agree, you must not use the Site.

By accessing or using our services, including but not limited to browsing the website, submitting any information, or making any payment in accordance with the quoted fees, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms and Conditions, as may be amended or updated from time to time at our sole discretion. Your continued use of the services following any such updates constitutes your acceptance of the revised Terms and Conditions.

10.2 Website Access and Use

A&A Associate LLC provides access to the Site for general information and communication purposes only. The content does not constitute professional or legal advice and should not be relied upon as such.

10.3 Privacy and Data Protection

We are committed to protecting your privacy and ensuring that any personal data you provide through this website is handled securely and in accordance with applicable data protection laws, including the UAE Federal Decree Law No. 45 of 2021 on the Protection of Personal Data.

By using this website and by availing any of the Services A&A provides, you consent to the collection, use, and storage of your personal data solely for the purpose of providing our services, improving your user experience, and complying with legal obligations. We will not share your personal data with third parties without your consent, except where required by law or necessary to fulfill our contractual obligations.

For more details on how we collect, use, and protect your data, please refer to our full Privacy Policy.

10.4 Intellectual Property Rights

All content on this Site, including but not limited to text, graphics, logos, icons, images, audio clips, and software, is the property of A&A Associate LLC or its licensors and is protected under applicable copyright and intellectual property laws.
You may:

View, download, and print pages for personal, non-commercial use only.

You may not:

Republish or reproduce content for commercial purposes.
Modify or remove any copyright or proprietary notices.
Use any content for illegal or unauthorized purposes.

10.5 Website Modifications

We reserve the right to suspend, modify, or discontinue the Site (or any part of it) at any time without notice for operational, technical, or legal reasons.

10.6 Accuracy and Liability

While we aim to keep information on the Site accurate and updated, we do not guarantee its completeness or reliability. A&A Associate LLC is not liable for any direct or indirect loss arising from use of, or reliance on, the Site content.

10.7 Links to Third-Party Websites

Our Site may include links to third-party websites for your convenience. These are not under our control, and we are not responsible for their content, accuracy, or availability. We advise reviewing their terms before use.

10.8 Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies (collectively, “Cookies”) to enhance your browsing experience, analyze site traffic, provide social media features, and personalize content and advertisements.

Cookies are small text files placed on your device or browser that help us recognize you and remember your preferences, improve site functionality, and understand user behavior. Certain Cookies are essential for the functioning of the Website, while others are used for analytics, marketing, or personalization.

By accessing or using the Website, you acknowledge and agree that we may store and access essential Cookies on your device. For non-essential Cookies, where required by applicable law, we will request your explicit consent before placing such Cookies.

You have the right to manage your Cookie preferences at any time. Most browsers allow you to refuse or delete Cookies through your browser settings; however, please note that disabling certain Cookies may affect the functionality or performance of the Website.

10.9 Viruses and Misuse

We do not guarantee the Site is free from bugs or viruses. You are responsible for using secure internet practices. You must not misuse the Site by introducing malicious software or attempting unauthorized access.

10.10 Suspension or Ban of Users

We reserve the right to restrict or suspend your access to the Site or terminate use without notice if we believe there is a breach of these terms, misuse, or harmful behaviour toward the Site or A&A Associate LLC.

10.11 Changes to Terms

We may modify these Terms at any time. Continued use after changes means you accept the revised Terms.

10.12 Translation Interpretation

If these Terms are translated, the English version shall prevail.

10.13 U.S. Compliance

You confirm you are not subject to any U.S. sanctions or listed as a prohibited party.

10.14 Severability and Waiver

If any provision is unenforceable, it shall be modified to reflect intent, and the rest remain in effect. A failure to enforce rights does not constitute a waiver.

10. 15 Effective Date and Updates

These Terms and Conditions are effective as of 1st January, 2025 and were last updated on 1st January, 2025.

We reserve the right, at our sole discretion, to modify, amend, update, or replace these Terms and Conditions at any time. Any such modifications will become effective immediately upon posting on the Website, unless otherwise indicated. It is the User’s responsibility to review these Terms periodically for any changes.

By continuing to access or use the Website or Services after any modifications have been posted, you agree to be bound by the updated Terms. If you do not agree to the modified Terms, your sole remedy is to discontinue use of the Website and Services.

10. 16 Modifications to Service

We reserve the right to modify, suspend, or discontinue any aspect of the Website or Services at any time, with or without prior notice, including the availability of any features, content, or functionality.

11. ESTIMATED TIMELINES

Company Formation

Obtaining the License: 5-7 working days
Obtaining the Establishment Card and E-Channel: 4 working days (after issuance of license)

New Visa

Issuance of Entry Permit: 3-4 working days
Change Status – 1-2 working days (Applicable only for in-country visa applications)
Medical: 3-4 working days
Biometrics: 3-4 working days subject to the discretion of the ICP
Visa Stamping: 2-3 working days
Emirates ID Delivery: 3-4 working days

12. GOVERNING LAW AND JURISDICTION

These Website Terms are governed by the laws of the United Arab Emirates.

13. DISPUTE RESOLUTION

In the event of any dispute, controversy, or claim arising out of or relating to these Terms and Conditions, the use of the Website, or the provision of Services by A&A Associate LLC (collectively, a “Dispute”), you agree to first contact A&A Associate LLC to attempt to resolve the matter informally.

You may initiate this process by sending written notice describing the nature of the Dispute and the relief sought to:

A&A Associate LLC, Level 12, Rolex Tower, Sheikh Zayed Road, Dubai, United Arab Emirates
or via email at customerservice@aaconsultancy.ae

Both parties shall use good-faith efforts to resolve the Dispute through direct discussion within Fourteen (14) days of receiving such notice.

Any disputes arising in relation to the site shall fall under the exclusive jurisdiction of the courts in Dubai, UAE.

Exception for Injunctive Relief

Notwithstanding the above, A&A Associate LLC reserves the right to seek immediate injunctive or equitable relief from any court of competent jurisdiction to prevent or address unauthorized use, misuse, or infringement of its intellectual property or confidential information.

Contact Us

If you have any questions about these Terms and Conditions, you may contact us:
Email: customerservice@aaconsultancy.ae
Phone: +971 4 2690673

Terms and Conditions of Use