Ecommerce company formationUAE

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E-commerce License for Online Business in Dubai

Start Your E-Commerce Business in the Dubai, UAE

There are two ways in which you can start your e-commerce business in the UAE.

One is where you don’t hold any stock, but only provide a platform for buyers and sellers to interact with other. In other words, the sellers are responsible for preparing the goods for dispatch. They also take care of the delivery, so that you don’t have to. This kind of business model fits perfectly into a free zone.

The other kind of e-commerce business model is where you have a warehouse, hold stock, and also arrange for shipment of the goods to customers. This kind of business model is more suited for the mainland, as businesses located in free zones are not allowed to operate on the mainland.

Choose Between a Company on the Mainland or in a Free Zone For Your Ecommerce License in Dubai

Once you have decided how you are going to operate your e-commerce business, you can proceed to apply for a Business License. If you plan to be located in a free zone, you have to apply for a Business License with the Free Zone Authority that manages the free zone. However, if you intend to be located on the mainland, you have to apply for a Business License with the Department of Economic Development in the emirate where you plan to be in.

But before you can apply for a Business License, you have to establish your company. A Business License can be granted only to a registered commercial establishment. If you are a solo entrepreneur, there is the Sole Establishment (this is the same as a Proprietorship Firm) company structure for you and your company. If you have a business partner, or more than one, you could set up your company as a LLC or Limited Liability Company.

You also have to decide on a name for your e-commerce business in the UAE, and there are certain restrictions on nomenclature. For example, you cannot have religious terms in the name of your company. First names are indeed permitted as part of the trade name, but they have to be the first name of one of the primary shareholders. The best business setup consultants in Dubai can help you with the details.

If you are planning to set up your e-commerce company in a free zone, the Free Zone Authority will ask for a detailed Business Plan. This is to ensure that you do not interact with your customers offline. You may also be required to submit a list of your suppliers (sometimes referred to as sellers) to ascertain that you are operating only a platform where buyers can buy directly from the sellers. A business setup expert can lend his/her professional assistance, helping you come up with a Business Plan so that your application for a free zone Business License is approved as soon as possible.

On the other hand, if you plan to have a warehouse and stock up on the goods offered for sale through your platform, you have to be sure that your warehouse meets fire safety standards and complies with Ministry of Health directives. An office cannot be used as a warehouse, and you need a No Objection Certificate or NOC from the authorities concerned as part of the Business License application process for your e-commerce company on the mainland. You will also need a Local Sponsor, who should be an Emirati (this is the term used to refer to UAE nationals, those who are citizens of the United Arab Emirates) or a company incorporated in the UAE that is 100% owned by Emiratis. A Dubai company formation expert can help you find the right Local Sponsor for your e-commerce business.

Once you have received a Trade License for your e-commerce business in the UAE, you need to open a corporate bank account so that you can receive payments from buyers, transfer payments to sellers, or process refunds owed to customers. Owing to strict anti-money laundering regulations in the United Arab Emirates, opening a bank account is not so easy as it sounds, but we make it possible.

Steps to Get Your E-commerce License in Dubai, UAE

E-commerce space is growing rapidly in the UAE, and the process to get an e-commerce  license includes the following:

  • Choose a legal entity: Either LLC, sole proprietorship,etc.
  • Business location: Mainland, Freezone, Offshore
  • Register company name: Follow trade name conventions
  • Dubai e-commerce license application submission
  • Application submitted for initial approval
  • Draft a Memorandum of Association(MoA): Between you and the local service agent
  • Rent an office space
  • Ports & custom authorities registration in case of imports/exports
  • Collect license from Department of Economic Development(DED)
  • Open a corporate bank account
  • You’re ready to start your journey

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Procedures for Starting a E-commerce Company in UAE

Before diving into the formalities, it’s essential to decide on your business structure. In the UAE, you can opt for a Free Zone company or a Mainland company, each with its unique advantages. Consider your target market, scalability, and long-term goals while making this decision. Once you’ve decided, create a comprehensive business plan that outlines your products, services, and financial projections.
For many E-commerce entrepreneurs, opting for a Free Zone company is advantageous due to its flexibility and tax benefits. Research various Free Zones in the UAE, such as Dubai Internet City or Dubai Media City, to find the one that aligns with your business needs and objectives. Each Free Zone may have specific regulations and E-commerce license options.
Obtaining an E-commerce license in Dubai is a pivotal step. It’s essential to meet the requirements set by the Dubai Department of Economic Development (DED) or the respective Free Zone authority. The license permits you to conduct online business legally within the UAE. Make sure your business activities align with the scope mentioned in your license, and comply with all local laws and regulations.
Registering your E-commerce company involves several administrative steps, including choosing a company name, securing office space, and submitting the necessary documents to the relevant authority. A key requirement for E-commerce businesses is a physical office space or a flexi-desk option, which can be provided by the Free Zone authority.
Open a business bank account in a UAE bank to manage your financial transactions. Ensure that you maintain accurate financial records and adhere to the country’s taxation regulations. The UAE offers a favorable tax environment for businesses.
Depending on your business structure and the Free Zone you choose, you may be eligible for UAE residency visas for you and your employees. This step involves visa applications, medical tests, and other necessary procedures.

Why A&A Associate

A&A Associate LLC is your go-to choice for acquiring an E-Commerce license in Dubai or setting up an online business. With our comprehensive understanding of the UAE market, we specialize in facilitating the acquisition of E-Commerce licenses and online business licenses. Our experienced team simplifies the often complex regulatory procedures, ensuring a seamless process for you. Whether you’re launching a new online venture or expanding your digital presence, A&A Associate LLC is your trusted partner. Count on us to navigate the intricacies of E-Commerce licensing in Dubai, making your journey to online business success smoother.
Customised Solutions​
Customised Solutions
Experienced Consultants​
Experienced Consultants
Hassle-Free Procedure​
Hassle-Free Procedure
Multiple Payment Options​
Multiple Payment Options


The cost of obtaining an E-Commerce license in Dubai can vary depending on several factors, including the type of business activity, the location of your business, and the specific free zone or mainland jurisdiction you choose. It’s advisable to consult with our experts at A&A Associate LLC for a precise quote tailored to your business needs.

Starting an E-Commerce business in Dubai offers numerous advantages, including:

  • Tax Benefits: Dubai offers tax-free zones for E-Commerce businesses, which means you can retain more of your profits.
  • Global Market Access: Dubai’s strategic location provides easy access to markets in the Middle East, Asia, Africa, and Europe.
  • World-Class Infrastructure: The city boasts state-of-the-art infrastructure and logistics facilities, which are vital for E-Commerce operations.
  • Digital Readiness: Dubai has a tech-savvy population and robust digital infrastructure, making it ideal for online businesses.

Business-Friendly Regulations: Dubai’s regulatory framework is designed to facilitate E-Commerce activities, making it easier to start and run your business.

Dubai offers various options for setting up your E-Commerce business:

  • Free Zones: Dubai has several free zones, such as Dubai Internet City and Dubai Multi Commodities Centre (DMCC), which provide tax incentives and a business-friendly environment for E-Commerce companies.
  • Mainland: Operating in the mainland of Dubai allows you to tap into the local market and offers more flexibility in terms of business activities.

Virtual Office: You can also opt for a virtual office if you require a physical presence without the need for a full-time physical office space.

Dubai offers various types of online business licenses, including:

  • E-Commerce License: Specifically for online retail businesses.
  • General Trading License: Allows you to trade in various products online.
  • Professional License: Suitable for service-oriented E-Commerce businesses.

Freelance Permit: Ideal for freelancers and solo entrepreneurs running online businesses.

The timeframe for obtaining an E-Commerce license in Dubai can vary depending on the type of license, the free zone or mainland jurisdiction, and the completeness of your documentation. Generally, it can take anywhere from 2 to 4 weeks. Our experts at A&A Associate LLC can guide you through the process to ensure a swift and smooth application.

No, you don’t necessarily need a physical office for your E-Commerce business in Dubai. Many free zones offer virtual office options, allowing you to have a prestigious business address without the need for a physical office space. This flexibility is particularly beneficial for online businesses.

In most free zones, foreign investors can own 100% of their E-Commerce businesses, enjoying full ownership rights. However, regulations may vary in certain mainland areas, so it’s essential to consult with our experts to understand the specific ownership requirements.

Absolutely! A&A Associate LLC specializes in business setup and licensing services in Dubai, including E-Commerce licenses. Our experienced team can guide you through the entire process, from license application to business setup, ensuring that you meet all the legal requirements and take full advantage of the benefits Dubai has to offer for E-Commerce businesses. Get in touch with us today to get started on your E-Commerce journey in Dubai.

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