About the MOHRE
The Ministry of Human Resources and Emiratisation, previously the Ministry of Labour, is the government body that regulates the relationship between employees and employers. MOHRE services in UAE include:
- Issuing work permits
- Monitoring the Wage Protection System (WPS)
- Handling complaints
- Enforcing fair labour practices
- Protecting workers’ rights
- Supporting Emiratisation programs
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Types of MOHRE Enquiry Services
There are multiple MOHRE enquiry services available to UAE residents. The most common ones are enquiries related to:
- Absconding cases: You can check if an employer has reported you as absent without notice. This helps you address issues before they lead to fines or work bans.
- Salary complaints: You can follow up on unpaid or delayed wages. You can also check the status of existing complaints. For example, if you haven’t received your salary for two months. You can file a complaint through the portal and use the MOHRE complaint status UAE service to track it.
- Work permits: You can view the status of a work permit application. For example, an employer uses the MOHRE labour enquiry UAE service to verify that all new hires have valid work permits before onboarding them.
- Labour contracts: You can check and verify your employment contract, including details around your salary.
- Labour cards: You can check if your labour card is valid and linked to your employer.
- Company information: You can verify a business’s legal status before accepting a job offer or signing a contract. For example, an engineer checks a company’s legal registration through MOHRE services UAE before signing an offer.
How to Use MOHRE Enquiry Services in UAE
Using MOHRE enquiry services UAE is pretty straightforward. You can make an enquiry request online, through the mobile app, or at a MOHRE customer happiness center. These are the steps to use the service portal:
1. Log into the MOHRE Portal
To file an enquiry, you can do it on the MOHRE website or download a mobile app. You should create an account or log into your existing account using your Emirates ID.
2. Select Your Service
You can choose the MOHRE service UAE you need from the services directory. The directory is divided into: employer services, employee services, and their most popular services.
3. Submit Complaint & Attach Documents
If you’re filing a complaint, make sure you fill in all the details and attach the relevant documents. If you’re making a MOHRE labour enquiry UAE, you will need to provide a letter of resignation or dismissal (if you’re an employee), a license number (if you’re an employer).
4. Follow Up & Track Status
You will get a reference number after you submit your application. You can use this number for MOHRE application status check through the website, app, or helpline.
How Long Does the MOHRE Enquiry Process Take?
MOHRE Enquiry Channels
MOHRE offers multiple channel options for individuals to make enquiries in the UAE:
- Official website: The site is ideal if you want to check your labour contract, work permit application, or MOHRE complaint status UAE.
- Mobile app: The app is available on iOS and Android.
- Call centre: You can call 600590000 for 24/7 multilingual support.
- MOHRE customer happiness center: For in-person assistance, you can visit a physical service center.
- Tawseel service: This channel is ideal for people who cannot travel to service centres, like senior citizens or people of determination.
4 Ways to Make MOHRE Enquiries Smoother
If you’re dealing with the MOHRE enquiry service, here are a few things you can do to make the process easier and avoid delays:
- Have the paperwork ready: Make sure you have all the documents you need before starting the application or filing a complaint.
- Choose the right channel: If your enquiry is urgent, it might be best to go through the call centre. If you’re checking documents, doing it on the website is ideal.
- Be clear: If you’re using the call center, try to be as specific as possible when explaining your problem to the MOHRE representatives. If you’re doing it online, choose the right service.
- Check your application status regularly: Make sure you’re checking your application status frequently to avoid missing updates.
Common MOHRE Enquiry Mistakes to Avoid
Below is a list of common mistakes UAE residents make while dealing with MOHRE enquiries. Avoiding these practices will help you resolve your issue faster:
- Incorrect ID number: Using an incorrect Emirates ID or passport number when submitting an enquiry.
- Uploading incorrect documents: Uploading blurry, incomplete, or even incorrect documents can delay the response time.
- Selecting the wrong service: Selecting the wrong enquiry service on the website or the app may require you to resubmit the application.
- Missing updates: Ignoring SMS or email updates from MOHRE, which may contain important deadlines or information requests.
About A&A Associate
A&A Associate houses expert business setup consultants who help clients start businesses in free zones and on the mainland, across the UAE. We are the largest business setup advisory in the country, offering streamlined business setup, accounting, auditing, tax consultancy, and visa services.
