If your mobile number has changed, updating it in your Emirates ID should be one of the first things you do. Your registered phone number connects your Emirates ID to banking services, visa portals, and government platforms across the UAE. If you plan to set up a business in Dubai, your Emirates ID should have an updated mobile number so you can apply for a trade license, open a bank account, and sponsor employees.
Why You Should Update Mobile Number in Your Emirates ID
Your Emirates ID mobile number is your primary contact across UAE systems. If it is outdated, you can have trouble accessing online services.
- Government services send OTPs and updates to the mobile number linked to your Emirates ID.
- Banks use this number to verify your identity, send alerts and account updates. Entrepreneurs also need updated details to open a bank account in Dubai.
- Visa and residency notifications are sent to your registered mobile number.
How to Change Mobile Number in Emirates ID Through ICP Website
- Access ICP Smart Services portal: Visit the ICP Smart Services portal, which manages Emirates ID personal data.
- Log in using UAE Pass: UAE Pass gives secure access to your Emirates ID profile.
- Select “Update Personal Information”: This service allows you to change non-card details such as phone number and address.
- Enter your new UAE mobile number: Use an active UAE number that you can access immediately.
- Verify and submit the request: Complete the verification step and submit the update for processing.
How to Change Phone Number in Emirates ID Using ICP Smart App
- Download the ICP Smart App: The app is available on Android and iOS under UAEICP or ICP Smart Services.
- Log in with UAE Pass: This links the app directly to your Emirates ID record.
- Choose ‘Update personal information’: Select the option related to Emirates ID phone number change.
- Verify and submit: After verification, the request moves into processing.
How to Change Number in Emirates ID Offline
There a few ways to change your mobile number for your Emirates ID offline:
1. Emirates ID Mobile Number Change at ICP Customer Happiness Centre
You can update your Emirates ID phone number by visiting an official ICP service centre:
- Bring your Emirates ID to verify your identity
- Provide your new UAE mobile number
- Pay the fees at the centre
2. Change Emirates ID Mobile Number Through Typing Centres
Many authorised typing centres also assist with Emirates ID number change requests. This option works well if your old number is inactive. Just bring your ID to the center and provide your new number.
How Much Does it Cost for an Emirates ID Mobile Number Change?
The fee to change mobile number in Emirates ID is AED 150. If you change your phone number at a typing center, you may have to pay extra service fees.
How Long Does it Take to Change a Mobile Number in Emirates ID?
If you submit the request online, it usually takes 24 to 72 hours to change your number. If you change your number at a typing center or a Customer Happiness Center, it can take up to seven working days.
Common Issues While Updating Mobile Number in Emirates ID
These are some common problems you may face while changing your mobile number in your Emirates ID. This is how you can fix them:
Problem | Fix |
Didn’t get an OTP because your old number is inactive | Go to an ICP service center or typing center and do it in-person |
Your Emirates ID is being renewed | Wait until your ID has been renewed and then update your number |
Your UAE Pass and ID details don’t match | Update your UAE Pass information first and then try again |
If you need to update your mobile number linked to your Emirates ID, it is essential that you do it as soon as possible. Otherwise, you risk missing important updates from the government and cannot access most online services.
